Kitty Poo Club
  • Wooster, OH, USA
  • Full Time

Looking for the purr-fect opportunity to join a growing company and put your awesome talents to work? Come join the Kitty Poo Crew!

Located in Wooster, Ohio, Kitty Poo Club is the creator of the all-in-one litter box solution. With over one million boxes shipped, our company is growing exponentially and expanding our team. Our members are our number one priority and providing them with the best experience possible is what we strive for day in and day out.

Just like our members, Kitty Poo Club strives for the same experience for our employees as well. We provide our employees with multiple benefits including medical, dental, vision, life insurance, disability, 401(k) with profit sharing and employee discounts. Our flexible PTO policy allows our employees to take the time they need when they need it. And no worries... we're dog people too!

We are looking for Customer Service Associates with at least 1 year of job experience to join our Customer Service team. This position is a full-time position with an hourly range of $14 - $15 depending upon experience.

What kind of person we are looking for...

  • High school diploma or general education degree (GED)
  • 1 year experience with the general public (customers); prior experience as a cashier a plus
  • Excellent oral/written communication skills
  • Excellent customer relationship skills
  • Excellent organization skills
  • Ability to multi-task
  • Ability to work in a team environment and take direction from management and supervisors
  • Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence
  • Familiar with current systems used: Shopify, Recurly, HelpScout, Facebook, Instagram, FedEx, Shipstation, Basecamp is a plus
  • Reliable

What you will be doing...

  • Portraying a positive company image and engaging in professional and friendly communications with customers
  • Actively listening to customer needs and inquiries to determine appropriate service actions
  • Assisting colleagues and other employees with administrative duties
  • Referring any customer questions regarding products or services to the appropriate person
  • Establishing and maintaining customer profiles and preparing claim forms
  • Resolving customer problems, such as shipping or invoicing problems, etc.
  • Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer
  • Following-up on orders to ensure delivery by specified dates
  • Performing other duties as assigned

What will set you apart...

  • Working knowledge of Kitty Poo Club & its products/services
  • Flexibility to change and a willingness to learn
  • A good attitude – be positive!
  • Good communication skills - both positive and kind
  • Ability to work independently, but also work well with a team
  • Good problem-solving and resolution skills

Kitty Poo Club is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Kitty Poo Club considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Kitty Poo Club is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at hr@kittypooclub.com.

Full Job Description
Kitty Poo Club
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